Privacy Policy

FOUND Real Estate Pty Ltd ABN 97 328 279 712  (“FOUND Real Estate”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”).

What is Personal Information?

“Personal information” refers to any information or opinion about an identified individual or an individual who is reasonably identifiable. Some personal information may be classified as ‘sensitive information,’ which is subject to additional protections under the Privacy Act.

What Personal Information Do We Collect?

The type of personal information we collect depends on the purpose of our interaction with you. This may include:

• Clients (Buyers, Sellers, Landlords & Tenants): Name, date of birth, residential and postal address, email, phone number, occupation, financial details, property history, and details of family members or roommates.
• Marketing & Promotions: If you subscribe to updates, offers, or events, we may collect your contact details and marketing preferences.
• Customer Enquiries & Complaints: Name, contact details, and details of your enquiry or feedback.
• Prospective Employees & Contractors: Information from job applications, interviews, and pre-employment checks.
• Suppliers & Business Partners: Contact details for individuals associated with companies we work with.

We may also collect technical data, such as your IP address, browser type, and website activity for analytics and website functionality.

If you provide us with another individual’s personal information (e.g., your solicitor or emergency contact), you must obtain their consent before sharing their details with us.

How We Collect Your Personal Information

We collect personal information directly from you when you:

• Use our website or social media platforms
• Enquire about a property or our services
• Sign up for newsletters or promotions
• Contact us via phone, email, or online forms
• Apply for a job or become a supplier
• Enter a competition or attend an event

We may also collect information from third parties, including:

• Public records and databases
• Real estate platforms
• Other agents, property managers, valuers, or financial institutions
• Credit reporting agencies
• Previous landlords, employers, or personal references

We use cookies, log files, and tracking pixels to collect analytics and improve our website experience. By using our website, you consent to this tracking. You can disable cookies in your browser settings.

Can You Choose Not to Disclose Your Information?

Yes. You may remain anonymous or use a pseudonym when making general enquiries. However, if you do not provide certain details, we may not be able to deliver our services (e.g., sending property updates or processing applications).

How We Use Your Information

We use your personal information to:

• Provide real estate services (e.g., sales, leasing, and property management)
• Communicate with you regarding properties, offers, and updates
• Process applications and tenancy agreements
• Improve our website and customer experience
• Market our services (with your consent)

If you subscribe to our emails, you can opt out at any time via the unsubscribe link.

Who We Share Your Information With

We may disclose your information to:

• Professional advisors (lawyers, auditors, financial institutions)
• Contractors and service providers (IT support, photographers, marketing agencies)
• Other real estate agents, valuers, and landlords
• Law enforcement, government bodies, or regulatory authorities where required by law

We take reasonable steps to ensure these third parties handle your personal information in compliance with the Privacy Act.

Overseas Data Disclosure

While we primarily store data in Australia, some of our service providers (such as cloud storage providers) may be located overseas. We take commercially reasonable steps to ensure any overseas recipients comply with Australian privacy laws.

How Long Do We Keep Your Information?

We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless required by law to keep it for longer.

Access & Correction of Personal Information

You have the right to access and correct your personal information. If you believe your details are incorrect or incomplete, please contact us. We may need to verify your identity before making changes.

Security of Personal Information

We implement security measures to protect your data from unauthorised access, misuse, or disclosure. However, no online transmission is 100% secure. You transmit data at your own risk.

If you suspect a security breach, please notify us immediately.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website. By continuing to use our services, you agree to the updated terms.

Complaints & Contact Details

If you have concerns about how we handle your personal information, contact us:

Email: yo****@fo*****.au

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).